Q:
why should i book my shore
excursions through you instead of my cruise ship?
Reason #1: The
biggest reason is that you'll save a tremendous amount of money. Our
shore excursions will save you up to 66% over comparable excursions booked
through your ship! These are the same tours, only we charge you WAY
less.
Reason #2: You'll have
access to the widest variety of shore excursions in Cabo San Lucas
including many, many excursions that your cruise ship doesn't offer!
Reason #3: Booking an
excursion through us virtually guarantees you much smaller groups, less
crowds, and a more relaxing and personalized experience.
Reason #4: We give you
a free gift to save you even more money! Our exclusive famous
Cabo Fun Card saves you up to 40% on
shopping and dining throughout Los Cabos.
Reason #5: We offer you
toll-free, English-speaking telephone support from 7:00 AM to 11:00 PM
every day, as well as fast e-mail support - can
your ship concierge say that?
Booking with us ahead of time
will let you relax and enjoy your cruise, instead of spending your time
planning when you're supposed to be vacationing! See also our
General FAQ for more information on this subject.
Q:
what if my ship doesn't port?
do i get my money back?
A: We
are proud to feature Cabo's only No-Port, No-Pay policy.
If during your sailing, your ship
doesn't make port as scheduled due to weather, mechanical failure or
other unforeseen circumstances, just give us a call or drop
us an e-mail to let us know (please tell us as soon as you know!), and
we'll be happy to refund your money 100% - no service charges or other
hidden fees. We know how to take care of our customers - after all,
you're the ones taking care of us! Exceptions: Fishing Charters and
Dolphins are subject to our regular cancellation policy. See
Terms and Conditions for details.
Q:
do you sell excursions for my
ship's other ports of call too?
A: We sure do - we're happy to
help you with all your excursions on your cruise - not just Cabo San
Lucas, but everywhere else as well! See our
Ports of Call for details.
Q:
i'm on a cruise ship - how do I find
my EXCURSION departure point?
A: Most of our shore
excursions include pickup right there at the marina. Some of the
tours will require you to take a taxi, which are readily available at the
marina - just hop in and go. Still others are within walking
distance - just walk on over! When
you book the tour, your ticket will say exactly where to meet and give you
directions if necessary.
Q: HOW DO I CONTACT
YOU ONCE I'M IN CABO SAN LUCAS?
A: You can telephone us toll-free at
01-800-822-4577 if you have any issues once
you arrive - we'll be happy to help. We're always here to help.
Q: WHAT'S THE CATCH?
ARE THESE THE SAME EXCURSIONS THAT MY SHIP OFFERS?
A: No catch. Just real discounts,
all the time. No timeshare presentation - nothing. Just saving
you money in Cabo San Lucas - that's what we do. Yes, these are the
same tours your cruise ship offers and even more to choose from. Plus we
give you our exclusive Cabo Fun card just for booking with us to help you
save even more!
Q: HOW FAR IN ADVANCE
DO I NEED TO RESERVE MY SHORE EXCURSIONS?
A: The sooner the better. A minimum
of 24 hours in advance is required, but activities do sell out, so make yours
as soon as you know that you want to take it. Plus, by booking
early, you're locking in your rate, so if the prices go up, you are safe.
Q: THERE'S AN EXCURSION
I WANT TO TAKE, BUT I DON'T SEE IT LISTED.
A: No problem - just give us a call at
our toll-free telephone number, 1-866-348-6286, and we can either book it
for you at a discount, or suggest a similar excursion as an alternative
for you.
Q: HOW DO I BOOK AN
EXCURSION THROUGH YOU?
A: On the tour detail page, there is
a form at the bottom of each page. Just choose the date and time and
number of people, then click "Book It!". Click those and the excursion will be
added to your shopping cart. Follow the on-screen prompts to complete
your checkout. You will receive an e-mail receipt immediately, and within
24 hours you'll receive an electronic ticket that you'll give to the operator
on the day of your tour. You may also book by calling us toll-free
at 1-866-348-6286.
Q: DO YOU OFFER TRANSPORTATION
FROM THE CRUISE SHIP TERMINAL?
A: Many of our tours offer pickup and
drop-off right there at the terminal. Some don't though, so make sure
to look at the departure location when booking. If your excursion
doesn't offer pickup, then you'll just walk or take a taxi to the tour
meeting location. Very quick and easy.
Q: I'M THINKING OF BOOKING 2 EXCURSIONS DURING MY STOP - SHOULD
I?
A: Before booking two excursions in
one port of call, please call us. We'll be happy to help you plan
your schedule so that you pick only excursions whose schedules will work
together, and with your ship's schedule, and let you know if you're
cutting it too close.
Q: I'M WORRIED THAT I WON'T GET BACK IN TIME TO MAKE MY SHIP.
A: We haven't left anyone behind yet
- ever. Don't worry, we're here to take care of you. We
won't let you book an excursion that is too long for your cruise stop,
and our tour operators will make sure you're back in time - if you're
concerned, make sure to discuss with your tour guide, he'll take care of
everything for you.
Have more questions? Just give us a call
toll-free at 1-866-348-6286 or
e-mail us.
We're happy to help.
