The Mexican meteorological authorities have advised us that
Hurricane John is tracking along the west coast of Mexico and a
hurricane watch has been declared in the Puerto Vallarta region.
If necessary and instructed by the proper authorities, we will
evacuate our guests to a shelter designated to us by the local
civil protection authorities. We foresee this to happen during the
day on Thursday however this could change quickly. Since a
hurricane watch has been declared, AMResorts has started its
“hurricane prevention” action plan for Dreams Puerto Vallarta
Resort & Spa and we are taking a proactive approach towards Dreams
Los Cabos although a hurricane watch has not yet been declared.
First and foremost, the security and safety of our guest is
always, and remains, the highest priority. We will keep the guests
informed of the status of the storm and all efforts will be made
to protect, shelter and feed our guests during any emergency
As part of our action plan, please be informed that we are in the
process of securing shelter for all guests and each shelter will
provide food, non-alcoholic beverages, water and toilet
facilities. Hotel executives and staff will accompany our guests
at all times to ensure everyone is kept as comfortable as
possible. We will make all efforts to assist those guests wishing
to depart the destination earlier than scheduled and will work
closely with our airline and operator partners in order to do so.
Also, we would like to remind you of our hurricane policy as
IN HOUSE GUESTS DEPARTING EARLY: Guests who choose to depart early
from the destination will be credited for the unused nights that
can be applied towards a future stay.
GUESTS SCHEDULED BUT UNABLE TO DEPART: Guests who are unable to
depart due to the storm and cancellation of flights will be
offered accommodations on a complimentary basis for the first
night after returning from the shelter. Each additional night will
be at a rate of US$99 per night all-inclusive to be paid directly
at the hotel.
GUESTS SCHEDULED BUT UNABLE TO ARRIVE: Guests who are unable to
arrive due to the storm and cancellation of flights or airport
closure will be able to arrive on a later date with the following
Arrive on first available flights after the storm and simply take
the same number of nights confirmed at the same rate
Hold a credit of the unused nights for a future stay
GUESTS CHOOSING TO RESCHEDULE: AMResorts will honor the current
rates up to December 22, 2006 based upon availability.
GUESTS CHOOSING A DIFFERENT AMRESORTS DESTINATION: Guests can
choose to enjoy their holiday at Dreams Cancun Resort & Spa in
Cancun, Secrets Capri in the Riviera Maya or Sunscape The Beach in
Punta Cana, based upon availability. Guests choosing Sunscape The
Beach will be accommodated in a category equal to or better than
the Master Suite with outdoor Jacuzzi.