What terms are you agreeing
to when booking a tour through Cabo San Lucas Tours?
We'll tell you. If you have any questions about these terms or
conditions, feel free to contact us.
Once you have
made your reservation, and paid for your tours, we will send you an
electronic ticket for each tour via e-mail, along with all relevant
meeting instructions, contact information, or other important
information. These tickets are your admission to your tours.
You must print out your tickets and bring them with you to Cabo,
just like you would with an airline or train ticket. On the
day of your tour, you will present your ticket to the tour operator
for admission to the tour.
Your ticket will
show the exact meeting time and location of your tour. The
times and locations shown on the rest of the website are subject to
change without notice, and only the location and time shown on your
ticket matters. If you are not at the meeting location shown
on your ticket at the time shown on your ticket, no refunds will be
issued, even if a different time or location is shown on our
website. Make 100% sure that you have your ticket with you on
the day of the tour and that you follow the instructions shown on
it's face. This will ensure you have no problems, only have
fun.
If your cruise ship does
not make port for any reason, and you are not able to go on your
tour, we will cheerfully refund all your money - 100%!
When you find out that your ship is not going to port in Cabo San
Lucas, just send us an e-mail from the ship, or call us toll-free on
your cell phone at 1-866-348-6286, and let us know. We'll
cancel your reservation, refund your money, and you're all set!
There's never a risk to book with us!
Exceptions: Fishing
Charters and Dolphins are subject to our regular cancellation policy
below.
We're happy to assist
you with your cancellation up
until 36 hours before the tour with no additional fee.
If you cancel, we'll refund you 100%, less a small
processing fee to cover our expenses. However, within 36 hours of the tour, all reservations
are non-refundable, as we are unable to get our money back from the
tour operator.
Fishing Charters are
100% refundable (less a $50.00 processing fee) until 7 days before
the charter. Boats 37 feet and up are non-refundable within 30
days of the trip date. If we are able to re-book the boat, we
may be able to offer you a 50% refund.
5. NO-SHOW POLICY
We are unable to issue a
refund for a no-show under any circumstances.
6. LATE ARRIVAL POLICY
If you are late for your
tour, and your tour leaves without you, we are unable to issue you a
refund.
7. CUSTOMER
SATISFACTION POLICY
We strive to provide you
with the best possible service in booking your tours. However,
we do not run the tours ourselves, we simply book them for you at a
discounted price. All disputes over the quality of the tour or
issues with the tour itself, including issues regarding videos,
photos, t-shirts, etc, must be taken up with the tour provider.
Cabo San Lucas Tours cannot be held responsible for services that we
do not ourselves provide.
8. PRIVACY POLICY
We will never share your
e-mail address with anyone else under any circumstances without your
express permission, and will never sell your e-mail address to anyone.
We value your privacy and your security. All online transactions
are processed without a human eye ever seeing your credit card or bank
account information, and are processed with the highest level of encryption
currently available for your safety.
9. BAD WEATHER POLICY
Most tours in Cabo San
Lucas
run rain or shine. This is not normally an issue since it
almost never rains in Cabo San Lucas. If it rains on the day of your tour
and the tour operator cancels the tour, you are entitled to a 100% refund.
However, if the tour still runs, rain or shine, then our cancellation
policy as stated above applies.
10. TOUR OPERATOR
POLICIES
These tours all subject
to the terms and conditions of the tour operators themselves. You may not be allowed on the tour if you:
1) Show signs of intoxication
2) Show signs of infectious
disease
3) Are pregnant or do not
meet the height or weight requirements for the tour
4) Are unruly or otherwise
disrupt the enjoyment of the other participants
These terms and conditions
vary - if you have specific questions about these policies for a certain
tour, you are welcome to ask us, or we can provide you with the contact
information for the operator themselves.
11. CHARGEBACK POLICY
These reservations will
show up on your credit card statement as "Mexico Fun".
If you have a complaint
about any service we provide, please contact us first.
Customer satisfaction is very important to us, and we strive to
stand behind our products and services that we sell. We will
make every attempt to ensure that you are completely satisfied with
the services we've provided you. If you are unhappy with our
services for any reason, please do not file a chargeback with your
credit card before you have given us a chance to work it out with
you. Fraudulent chargebacks (chargebacks filed for services
you did receive or issues that are listed in the terms and
conditions herein) will be assessed a $25.00 fraudulent chargeback
fee and a $20.00 collection fee (charged by the credit card company,
not us), and will be pursued through a collection agency. We know
you wouldn't do that, though, would you?
12. DISCLAIMER (AKA THE "CYA CLAUSE")
The services
advertised on this website are provided by independent contractors
and not agents or employees of Cabo San Lucas Tours, JS Tour &
Travel Inc., or it's affiliates. Cabo San Lucas Tours, JS Tour
& Travel Inc., or it's affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or
negligence of any such suppliers or for any personal injuries,
death, property damage, or other damages or expenses resulting
therefrom.
The Website works as a middle-agent between the client and the
operator of services listed on the Website. As such, the Website
creates the necessary commercial connections in compliance with its
own service and quality standards to provide services such as, but
not limited to, fishing and snorkeling charters. Only the most
reputable suppliers are selected for this purpose. However, the
Website cannot be held liable for their acts, omission, wrongdoing
or other. Travel services are subject to the conditions set by those
suppliers, and their liability may, in turn, be limited by their
tariffs and conditions of service. The Website acts only in its role
of agent for the client or for the supplier of the goods and
services rendered and as such, does not keep any legal authority or
control over the operator’s personnel, assets, operation and/or
property.
The Website herewith declares that:
(a) Photographic material published on its Website is intended to
render a general depiction of the service in question and by no
means can be guaranteed that the service will be supplied exactly as
depicted.
(b) Travel services descriptions are regularly updated for a
depiction of the product as close to reality as possible. However,
the Website cannot be held accountable for variations occurring upon
your arrival at the travel service site.
(c) The Website will reserve the right to deny the supply of a
service to any client at any given moment if and when it considers
convenient to do so.
(d) Any claim or comments that the client should present about the
services received must be submitted in writing within a period of
time no longer than 14 days from travels end date.
The Website will not assume liability for any claims, costs or
expenses arising from personal injuries to the client or third
parties, or caused by accidents, fatalities, loss or damage to
personal property, lack of enjoyment or claims over emotional and
mental states such as upset, disappointment, anguish, distress or
frustration, or any other damage, whether physical, mental or
emotional, arising from the following:
(a) Acts committed or omissions caused by any party other than the
Website or its employees.
(b) Illness, theft, labor disputes, mechanical failures, quarantine,
government actions, weather or any other circumstance beyond direct
control of the Website.
(c) The client’s failure to obtain the required travel documentation
such as, but not limited to, passports, visas and certificates, in
which case no refund will be granted.
(d) The client’s failure to comply with travel instructions such as,
but not limited to, tour dates and times, meeting locations, or
other instructions.
(e) Changes to, or cancellation of, the travel services offered,
notwithstanding the reason. The Website reserves the right to cancel
or change the travel services at its discretion, but will try to
substitute them with comparable services. If a reservation must
completely be canceled, the Website’s liability will be limited to a
refund of all monies paid to the Website.
Despite our close communication with our selected group of service
suppliers, there is still a possibility that changes on the rates
may occur without notice. As some of the rates become expired and
cannot be timely updated by the operator to your immediate
convenience, the Website regularly runs a rates verification process
which may yield differences between the price you have paid for your
reservation and the price you need to pay to actually enjoy the
service. When an updated rate happens to be lower than the
originally offered to you, the Website will only charge the lower
amount. When an updated price is higher than the originally quoted
price, the Website will have a travel consultant inform you of the
specific variation and the resulting balance that needs to be
covered. Should you not agree to the correct amount and decide to
cancel upon the circumstances, the Website will honor your
cancellation request without penalty. The Website and its service
suppliers will also be released from any responsibility towards
compensations that the client may claim and will not be considered
liable for any inconveniences arising from the said rate difference
and/or cancellation.
13. FUN POLICY
Now that you've read through
all these legal blah-blahs, loosen up and have fun this vacation!
Cabo San Lucas welcomes you with open arms. We're happy to help
you resolve any questions or issues you have within the guidelines of
these terms - just Contact Us!
