If you want to maximize your experience on your vacation, the best way to do that is to plan
your tours and activities well in advance of your arrival. You will do more, experience more,
spend less, get higher quality excursions, and perhaps most importantly, and spend none of your
vacation negotiating or looking at tour books.
To make this as easy as possible for you, we offer one of the most flexible cancellation and change policies around. If you have any doubts, please Contact Us.
All Date Changes Prior to 48 Hours Before the Tour Date are Free of Charge.
Exception: Private Groups (10 or More) or Private Boat Charters 40 Feet or Larger: 15 days prior to the tour date.
You may change your date closer to the tour date in the following circumstances:
Keep in mind that availability on many tours is limited, so if you change close to the tour date, some tours may be sold out for the dates you want to switch to. To be safe, try to get your plans ironed out ahead of time if possible.
100% Refund: Cancellations Per our No-Port No-Pay Policy, Weather Policy, and COVID-19 policy below.
95% Refund: Cancellations Received Prior to:
If during your sailing, your cruise ship is not able to make port as scheduled due to weather conditions, mechanical failure, or other unforeseen circumstances, we will cheerfully issue you a 100% refund of your money.
If an itinerary change is announced in advance of your sailing, while you still can reschedule your cruise, we offer you two convenient options.
If your ship is changing itinerary and will port on a different date than originally scheduled, please call us or email us right away so we can make the necessary arrangements to reschedule your excursions so that you don't miss a beat. We need a little notice to be able to do this for you, so it is important to contact us in these situations.
This policy offers you peace of mind that you will not lose your money if your ship’s port of call is cancelled. There is no risk to book with us!
If your trip to Mexico is cancelled due to travel restrictions imposed by your area due to COVID-19, or you are otherwise unable to attend your tour due to any COVID-19 related health emergency or quarantine requirement, you have the opportunity to reschedule for free, or if not possible then you will receive a full refund. You will need to provide proof of the reason such as a doctor’s note, trip cancellation, or medical evaluation. If no proof is available, then our normal cancellation policy applies.
For private charters, private tours or groups of 6 people or more, the affected group member and their immediate family would qualify for a refund on per person tours, however on fixed price tours such as private boats, all adult group members must provide proof of trip cancellation to qualify for refund under this policy. Otherwise the normal cancellation policy will apply.
Most tours in Mexico run rain or shine.
This is the tropics, so it can rain a little bit on any given day, so if they had a no rain
policy, there would be no tour operators in Mexico. However, if it does rain, it is normally
just for 15 minutes of nice, warm rain (feels good in the summer months!), then back to bright
sunshine. Nothing to worry about.
If it rains on the day of your tour and the tour operator cancels the tour, of course, you are entitled to either reschedule for another day or a 100% refund, your choice. However, if the tour still runs, rain or shine, then our cancellation policy as stated above applies. Confirmed reschedules are treated as new reservations and are subject to all the terms and conditions herein including cancellation policies. No refunds are available for seasickness, so please take the advised precautions just in case.
For the well-being of all guests, you may not be allowed on the tour if you: